Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

Our standard shipping is via the South African Post Office.

We also offer an optional courier service upon request.

Local packages are sent via Courier.

How Long Will it Take To Get My Package?

South African Post Office packages take between 2 to 12 weeks to arrive.

Courier packages take approximately 7 business days.


Local courier takes approximately 4 business days to arrive.

How Do I Track My Order?

There is unfortunately no reliable way to track international packages online. However, if your package has not arrived within 12 weeks, please request your post office tracks the package for you using the provided tracking number.

Courier packages can be tracked online.


We take pride in packaging our items very carefully.  If you have any specific packaging requests, please contact us.  Please note that there may be an additional charge for special packaging if this makes the package heavier.  We unfortunately can’t take responsibility for packages damaged due to Post Office handling.


What Payment Options Are Available?

We can only accept payment via PayPal

We can accept payment via PayPal or EFT. Contact us for currency conversion and EFT details.