Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

International
Our standard shipping is via the South African Post Office.

We also offer an optional courier service upon request.

Local
Local packages are sent via Courier.

How Long Will it Take To Get My Package?

International
South African Post Office packages take between 2 to 12 weeks to arrive.

Courier packages take approximately 7 business days.

Local

Local courier takes approximately 4 business days to arrive.

How Do I Track My Order?

International
There is unfortunately no reliable way to track international packages online. However, if your package has not arrived within 12 weeks, please request your post office tracks the package for you using the provided tracking number.

Local
Courier packages can be tracked online.

Packaging

We take pride in packaging our items very carefully.  If you have any specific packaging requests, please contact us.  Please note that there may be an additional charge for special packaging if this makes the package heavier.  We unfortunately can’t take responsibility for packages damaged due to Post Office handling.

Payment

What Payment Options Are Available?

International
We can only accept payment via PayPal

Local
We can accept payment via PayPal or EFT. Contact us for currency conversion and EFT details.